Placed
A counter ticket and a digital order write to the same record. There is not a second book for the new channel.
Hospitality
Hospitality ordering
Ordering and store operations for a food brand that is growing past a single counter.
Web & MobileUI/UXSoftware
Placed
One order, any channel
Prepared
The queue the store can run
Completed
What actually moved
A representative study of this kind of system. It describes the problem and the shape of a solution. It is not a published client result.
Who this is for. Food and hospitality teams taking orders at a counter and on a phone, and reconciling those channels by hand at the end of the day.
The challenge
A growing food brand collects orders in more than one way. The counter, the phone, and a new digital channel can easily disagree about what was actually sold.
The solution
We design the order so it has one life: placed, confirmed, prepared, and completed. The screen at the counter and the screen in the back see the same queue.
Prepared
The screen at the counter and the screen in the back see the same queue during a rush.
Completed
The day ends with one picture of what was sold, not a merge of channels.
What gets built
- A single order record across counter and digital channels
- A queue the store can actually run during a rush
- Menu and pricing changes that do not require a redeploy dance
- A simple end-of-day picture of what moved
What changes
The store stops reconciling channels by hand. Growth adds a channel, not a new version of the truth.