Map the work
We sit with the people who already run the process and write down the path, the exceptions, and the point where work currently stalls.
Services
Business-specific software shaped around how the operation actually runs.
Map the work
Roles, handoffs, the break
Shape the system
Only the path people use
Leave it keepable
Another engineer can continue
We build the system a team will use every day: a clear model of the work, a codebase the next engineer can read, and a release path that does not depend on one person. The first question is the process, not the platform.
Who this is for. Teams that still run a core process in files, inboxes, and one person who knows the current status.
What this can include
We sit with the people who already run the process and write down the path, the exceptions, and the point where work currently stalls.
The first release covers the path that causes the most rework. Extra departments wait until that path is stable.
The result has named owners, a visible status, and a codebase someone else can take into a next release.